Lost Password

Help us verify your identity via a simple two step process.

Step 1 of 2: Enter your Personal ID or email address.

Your Personal ID (PID) is located on the outside of any recent mailing from us on the address panel. It will be the 9-digit number just above your name and address.

Email / Username:       

If you need assistance, please call 1-800-334-8157 and we’ll be glad to assist you. Our contact center hours of operation are Monday through Friday, 8:00 a.m. to 10 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time. Please call 800-334-8157 and we’ll be glad to assist you.